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Refund and Returns Policy

Refund Policy

Effective Date: 21-07-2024

1. Introduction

Thank you for subscribing to Softaze (“the Service”). We are committed to providing excellent service and customer satisfaction. This refund policy outlines the circumstances under which we offer refunds and the process for requesting them.

2. Subscription Plans and Billing

Subscriptions are billed on a monthly/annual basis. You can choose from various subscription plans, each with different features and pricing. By subscribing, you agree to pay the subscription fee for the plan you select, as well as any applicable taxes.

3. Refund Eligibility

Refunds are generally not provided except under the following circumstances:

  • Technical Issues: If you experience technical issues that prevent you from using the Service, and our support team cannot resolve the issue within 30 days, you may be eligible for a refund.
  • Billing Errors: If there is a billing error, such as being charged for the wrong plan or being charged multiple times, we will provide a refund for the incorrect charges.
  • Other Situations: We may consider refund requests for other situations at our sole discretion.

4. Requesting a Refund

To request a refund, please contact our support team at refunds@softaze.com within 10 days of the billing date. Please provide the following information:

  • Your account details
  • The reason for the refund request
  • Any relevant supporting documentation or evidence

5. Refund Processing

Refunds will be processed using the original payment method or bank transfer. It may take 3 days for the refund to reflect in your account, depending on your payment provider.

6. Changes to the Refund Policy

We reserve the right to update or change this refund policy at any time. Any changes will be posted on our website, and the updated policy will be effective as of the date of posting.

7. Contact Information

If you have any questions or concerns about this refund policy, please contact us at:

Software Maze Solutions,
A unit of Orient Web Technologies,
support@softaze.com